The Company provides various communication channels among each group of stakeholders which shall enable the Company to understand the stakeholders’ expectations.

Management procedures, communication channels, operational guidelines together with process revision shall be performed continuously in order to fulfill the Company’s mission and endure the organizational growth. The Company’s stakeholders can be categorized as follows:

Expectation /
Requirement
  • Fair salary and benefit other than stated by the laws
  • Fair and equal treatment
  • Equal opportunity in competence development
    including; promote advancement and security
  • Provide favorable working environment
  • Promote engagement between families, employees and organizations
Challenge / Procedure
  • HR Committee Meeting
  • Welfare Committee
  • Vocational Training courses
  • Employee opinion survey
  • Comments and suggestions channels intranet, Line and Announcement Board
  • Treat employees fairly and equally regarding to human rights
  • Create a corporate welfare policy that reinforces organizational commitment
  • Develop/ improve proper benefit arrangement
  • Promote activities to build relationships
  • between families, employees and organizations
Communication Channel
  • Channel for receiving employee’s suggestion/ complaint including employee opinion survey
  • Organizational engagement survey
  • Publicize news and activities through the company’s network online and offline
  • Annual Report
Expectation /
Requirement
  • Fair and transparent procurement and auction
  • Compliance with the terms and conditions of the contract
  • Complete and on-time payment
  • Long-term business relationships
  • Growth and sustainable progress along with the Company
  • Transfer and exchange of technology knowledge and experience
  • Respect the rights and intellectual property of those who involved
Challenge /
Procedure
  • Organize meeting / discussion for mutual agreement and objective
  • Arrange for expertise and the Company’s team to transmit specific business aspect
  • Visit the business partners to learn about their comments and suggestions
  • Treat all business partners fairly and equally
  • Stand firmly on contract agreements as well as business ethics
  • Understanding of working processes with the same standard
  • Organize strict control system in confidential information to prevent misusage or illegal disclosure
Communication Channel
  • Channel for receiving complaints, suggestions, and inquiries
  • Visiting, meeting, training/seminar
  • Verification and audit
  • Annual Report
Expectation /
Requirement
  • Quality / standardized products and service with fair and competitive price
  • Develop products by using technology and innovation
  • Product and service delivery under agreed condition and in timeframe
  • Offer before sales service such as product usage manual and after sales service as well as other assistance
  • Compliance with the terms and conditions of the contract
Challenge /
Procedure
  • Offering quality products and services which can be inspected
  • Reasonable price
  • Create quality assurance system for all supply chain from raw materials to customer’s hand
  • Inspect and control the production and service process as certified and recommended
  • Continuously research and develop quality product by using technology and innovation
  • Well-communicate and strictly comply with agreements signed with customers
  • Offer before-after service
Communication Channel
  • Channel for receiving complaints, suggestions, and inquiries
  • Visiting, meeting, training/seminar
  • Verification and audit
  • Annual Report
Expectation /
Requirement
  • Conduct business fairly and ethically according to the laws
  • Non-infringement of intellectual property
Challenge /
Procedure
  • Treat competitors fairly and legally according to the laws
  • Share knowledges and skills in order to integrate knowledge together
Communication Channel
  • Seminar
  • Website
  • Annual Report
Expectation /
Requirement
  • Repay the debt on schedule
  • Comply with conditions and agreements
  • Arrange proper Risk Management for business continuity
Challenge /
Procedure
  • Set meeting for mutual agreement
  • Share knowledges and skills in order to integrate knowledge together
Communication Channel
  • meeting for mutual agreement
  • Website
  • Annual Report
Expectation /
Requirement
  • Conduct business with responsibility to community/ society and the environment.
  • Assess the impact before-after the operation
  • Policies, measures and operational guidelines for handling the impact of business operations
  • Participation in community and social development
  • Employment of disabled people
Challenge /
Procedure
  • Conduct business under good corporate governance principles with responsibilities to community/society and environment.
  • Community relations activities to build relationships between organization and community
  • Organizational engagement survey
Communication Channel
  • Channel for receiving complaints, suggestions
  • Organizational engagement survey
  • Annual Report
Expectation /
Requirement
  • Conduct fair and transparent business as per the good corporate governance
  • Success business operations
  • Good corporate governance and risk management
  • Satisfying Compensation
  • Being treated equally and fairly
  • Disclose the Company’s information in accordance with the facts, accurate, complete, up-to-date and transparent
Challenge /
Procedure
  • Conduct fair and transparent business as per the good corporate governance, and comply with annual plan
  • Annual report, Sustainability Report
  • Disclose business operations to the public on website
Communication Channel
  • Annual General Meeting, or announce the business plan and the aims on opportunity day
  • Website
  • Annual Report
Expectation /
Requirement
  • Receive correct, fair, beneficial and timely information
Challenge /
Procedure
  • Deliver realistic and neutrality operational data regularly
  • Deliver beneficial information to the public
Communication Channel
  • Annual General Meeting, or announce the business plan and the aims on opportunity day
  • Website
  • Annual Report
Expectation /
Requirement
  • Strictly abide to the related laws and regulations
  • Act against the demand for benefit and corruption
  • Full payment of taxes and fees as prescribed
  • Cooperation and support in various areas
Challenge /
Procedure
  • Conduct fair and transparent business as per the good corporate governance, related to laws, rules and regulations
  • Participate with anti-corruption network
  • Tax operations as per the relevant laws and regulations
  • Cooperate and support in various areas
Communication Channel
  • Visiting, meeting, training/seminar
  • Verification and audit
  • Annual Report