The Company provides various communication channels among each group of stakeholders which shall enable the Company to understand the stakeholders’ expectations.

Management procedures, communication channels, operational guidelines together with process revision shall be performed continuously in order to fulfill the Company’s mission and endure the organizational growth. The Company’s stakeholders can be categorized as follows:

Expectation /
(Disclosure GRI 102-44)
  • Fair compensation and benefits other than those required by law
  • Equally and fairly treatment, without discrimination.
  • Opportunities for talent development, including promoting advancement and job security
  • Have a good environment, including hygiene and safety workplace
  • Having a good relationship and a supportive coexistence between employees and the organization.
Goals and indicators

Goals :

  • The results of the corporate engagement survey are greater than the previous year’s scores.
  • The Employee turnover rate is less than or equal to the previous year

Indicators :

  • Organizational Engagement Survey Score Results
  • Employee turnover rate compared to the previous year

Communication channel :

  • Channels for receiving complaints, suggestions, including opinion survey of employees
  • CorporateEngagementSurvey
  • News and activities public relation through a computer network system that used within the organization, online and offline ommunication channels
  • Annual report
Actions to meet the needs
(Disclosure GRI 102-43)
  • HR Committee
  • Welfare Committee
  • Provide training courses to develop working skills according to the occupation.
  • Add a variety of easy-to-access channels for feedback and suggestions.
  • Treat employees fairly and equitably by taking into account the principles of human rights
  • A set of criteria, A concrete and measurable performance evaluation.
  • Develop / improve appropriate welfare forms
  • Promote activities to build engagement for employees and the organization.
  • Promote activities to build engagement for employees and the organization.
  • Establish a Personal Data Protection Act (PDPA)
Expectation /
(Disclosure GRI 102-44)
  • Fair and transparent purchasing, hiring, bidding
  • Compliance with the terms and conditions of the contract (Products, services, quality, delivery and payment are completed on time.)
  • Long-term business relationship.
  • Sustainable growth and progress along with the company
  • Transfer and exchange of knowledge,experience and technology
  • Transfer and exchange of knowledge,experience and technology
  • Social and Environmental Responsible Procurement.
Goals and indicators

Goals :

  • The speed of the procurement process that is much faster than the previous year.
  • There are 100% of key suppliers accepting theSupplier Code of Conduct.

Indicators :

  • The duration of the procurement process compared to the previous year.
  • Number of key suppliers who accept Supplier Code of Conduct.

Communication channel :

  • PartnerEvaluation Form
  • Business meetings or seminars
  • Channels for receiving feedback, including complaints, suggestions and opinions
  • Annual Report
Actions to meet the needs
(Disclosure GRI 102-43)
  • Meeting / consultation to achieve mutual agreement and goals.
  • Provide academic knowledge by specialists to partners
  • Visit business partners and listen to their opinions and suggestions.
  • Treat business partners with equality and fairness
  • Adhere to contract terms and business ethics
  • Create a clear, concrete and standard understanding of the work process
  • Measures for supervision and confidentiality of business
  • Effective supply chain management to prevent and mitigate the risk of both social and environmental impacts
  • Establish a Supplier Code of Conduct and officially announce it within the organization.
  • Conduct key supplier assessments and trade partner risk assessments in order to develop a relationship development plan with suppliers.
  • stablish the Personal Data Protection Act (PDPA).
Expectation /
(Disclosure GRI 102-44)
  • Products and services with quality and safety standards.
  • Delivering products and services under specific terms and conditions
  • Providing pre-sales services such as methods or procedures for using products, including after-sales services such as consulting and support.
  • Compliance with the terms and conditions of the contract.
Goals and indicators

Goals :

  • The results of the customer satisfaction survey on products and services are higher than the previous year’s score
  • Complaints about products and services were resolved swiftly

Indicators :

  • The results of the assessment of customer satisfaction survey towards products and services compared to the previous year
  • The number of complaints and the time spent on resolving products and services according to complaints.

Communication channel :

  • Channels for receiving feedback, including complaints, suggestions and opinions on the use of products and services
  • Visits, conferences, training / seminars
  • Annual Report
Actions to meet the needs
(Disclosure GRI 102-43)
  • Provide quality products and services with verifiable safety.
  • Set prices for products and services at a price that is appropriate for the quality.
  • Establish a quality assurance system throughout the supply chain from the source material to the hands of the customer
  • Inspect and control the production of products and services to meet international standards.
  • Continuously research and develop products with technology and innovation
  • Strictly abide by the agreements that have been given to customers
  • Providing pre- and post-sales services to meet customer needs, public relations and contact channels for various and easy-to-reach inquiries.
  • Increase channels for receiving feedback, including complaints, suggestions and opinions on the use of products and services.
  • Use technology and innovative products and services as products for social and environmental development.
  • Evaluate customer satisfaction surveys with products and services in order to use the evaluation results, including suggestions for regular improvement
  • Establish the Personal Data Protection Act (PDPA).
Expectation /
(Disclosure GRI 102-44)
  • Conduct business in a transparent, honest and ethical manner, compete fairly and in ccordance with the law.
  • Not to violate any intellectual property or rights.
Goals and indicators

Goals :

  • No complaints about copyright infringement issues.

Indicators :

  • Number of complaints about copyright infringement issues.

Communication channel :

  • Business seminar
  • Website
  • Annual Report
Actions to meet the needs
(Disclosure GRI 102-43)
  • Treat competitors with fairness, respect for ethics and in accordance with the law.
  • Share knowledge, skills that are beneficial to operations and business operations to integrate knowledge together
Expectation /
(Disclosure GRI 102-44)
  • Conduct business in a transparent, honest and ethical manner, compete fairly and in accordance with the law.
  • Not to violate any intellectual property or rights.
Goals and indicators

Goals :

  • High level of compliance with contractual terms and conditions.

Indicators :

  • Level of compliance with contractual terms and conditions.

Communication channel :

  • Meeting to clarify terms and conditions together
  • Website
  • Annual Report
Actions to meet the needs
(Disclosure GRI 102-43)
  • Discuss or meet to reach a general conclusion of the terms and conditions.
  • Exchange knowledge on risk management for business continuity and knowledge integration.
Expectation /
(Disclosure GRI 102-44)
  • Conduct business in a responsible and friendly to society, environment and biodiversity.
  • Manage community, environment and community safety impacts
  • Participate in the economic and social community development within the community
  • Hiree people with disabilities and local people
  • Not to violate human rights.
  • The production process is socially and environmentally friendly.
  • Make the best use of resources in business operations.
  • Role in community development and environmental conservation
Challenge /
Procedure

Goals :

  • The evaluation results of the assessment of the engagement towards businesses and establishments are at good - very good level.
  • The number of complaints from the community and society each year is 0%.
  • Greenhouse gas emissions decreased compared to the previous year.
  • Greenhouse gas emissions decreased compared to the previous year.
  • The amount of electricity consumption decreased from the previous year.
  • More production waste was handled compared to the previous year.

Indicators :

  • Assessing feelings result of attachment to businesses and establishments
  • Number of complaints from community and society.
  • The reduced number of tons of carbon.
  • The amount of water that has been treated.
  • Electricity cost per number of employees has decreased.
  • Production waste disposal quantity.

Communication channel :

  • Channels for receiving feedback, including complaints, suggestions and opinions.
  • Assessing feelings of attachment to businesses and establishments.
  • Website
  • Annual Report
Actions to meet the needs
(Disclosure GRI 102-43)
  • Establish a Sustainability Development Committee and a sub-working group.
  • Promote knowledge and understanding about business processes, technology and innovation; as well as, other knowledge that is beneficial to society through websites, events or other channels.
  • Channels for receiving feedback, including complaints, suggestions and opinions.
  • Assess feelings of attachment to businesses and establishments.
  • Assess the impact on the community before and after conducting business with responsibility for the environment and biodiversity.
  • Develop technology and innovation to improve the production process to be environmentally friendly.
  • Promote the creation of a culture of operations that are environmentally friendly throughout the organization.
  • Campaign to use electric power, turn on-off the air conditioner before and after working 30 minutes.
Expectation /
(Disclosure GRI 102-44)
  • Returns (dividends and share spreads) from good and sustainable performance.
  • Good corporate governance and risk management.
  • The business operation has been successful in accordance with its objectives.
  • Being treated equally and fairly.
  • Disclose the Company’s information according to facts with accuracy, completeness and promptness and making decisions and transparency.
Goals and indicator

Goals :

  • The results of the event satisfaction survey for investors are at good - very good level

Indicators :

  • The investor’s event satisfaction survey score is good - very good

Communication channel :

  • Annual meeting or announcement of business plans and business intent
  • Website
  • Annual Report
Actions to meet the needs
(Disclosure GRI 102-43)
  • Conduct business under the principles of good corporate governance and follow the annual business plan.
  • Report business results and operations via the annual report.
  • Disclose information of business operations to the public such as through the website.
Expectation /
(Disclosure GRI 102-44)
  • Receive information that is accurate, fast, timely, impartial and beneficial to society.
  • Conduct business with economic, social and environmental responsibility.
  • Policies and measures to manage impacts from business operations.
  • Operate a business that is sustainable with society and the environment.
Goals and indicator

Goals :

  • Present in-house news, accurate, fast and upto-date
  • The number of cases or claims each year is 0%.

Indicators :

  • The number of news that has been presented within the company, accurate, fast and up to date.
  • Number of cases or complaints each year.

Communication channel :

  • Annual General Meeting of Shareholders or Business Plan and Business Intent Announcement and Opportunity Day.
  • Annual General Meeting of Shareholders or Business Plan and Business Intent Announcement and Opportunity Day.
  • Website
  • Annual Report
Actions to meet the need
(Disclosure GRI 102-43)
  • Deliver truthful and impartial operational information on a regular basis after completion of operations
  • Deliver truthful and impartial operational information on a regular basis after completion of operations
  • Commit to conducting business with social and environmental responsibility.
  • Promote knowledge and understanding about business processes, technology and innovation; as well as, other knowledge that is beneficial to society through websites, events or other channels.
Expectation /
(Disclosure GRI 102-44)
  • Comply with all applicable laws and regulations.
  • Comply with all applicable laws and regulations.
  • Complete tax and fee payments as scheduled.
  • Cooperation and support in various fields
Goals and indicator

Goals :

  • Obtain approval from government agencies to continuously implement the requested operations.

Indicators :

  • Obtain approval from government agencies to continuously implement the requested operations.

Communication channel :

  • Visits, conferences, training / seminar
  • Verification of standardsWebsit
  • Annual Report
Actions to meet the needs
(Disclosure GRI 102-43)
  • Conduct business under good corporate governance principles in accordance with relevant laws and regulations.
  • Join the anti-corruption network
  • Tax operations in accordance with applicable laws and regulations.
  • Cooperate and support activities and operations at the national level